FAQ's

Question: I don't have a PayPal account. How can I pay for my purchase?

Answer: Click on the Pay Now button. You will be directed to the PayPal website where you can complete your purchase using VISA, Mastercard or Discover. It is not necessary to register for a PayPal account. Or you can call us directly at 289-320-9278 to place your order

Question: I live in Canada. Why is there no HST/GST added to my order?

Answer: Some of our items are shipped to you directly from the manufacturer in the United States. HST/GST will be collected by Canada Post when your item is delivered to you.

Question: Can I pick up my order and save the shipping charge?

Answer: Yes call us directly at 289-320-9278 to place your order. We will advise you when your order is ready for pickup. Usually within 2-3 days. Sheepskin products, Showman products, Double T saddles purchases are shipped from the U.S. and not available for local pickup.

Question: When will my order ship?

Answer: Most orders will ship within 2 to 3 days. Allow extra time for saddles and other special order items, as, in order to keep our low prices, we do not keep a large inventory, but have special order items shipped in from the warehouse as needed.

Question: How do I know what size Aussie saddle to purchase?

Answer: Aussie saddles are measured differently than western saddles. Add 2" to your regular size in a western saddle, e.g. if you normally ride in a 15" western saddle you would purchase a 17" Aussie saddle

Question: How do I know what size bit to purchase?

Answer: A simple measuring tool can be constructed following these instructions. Measuring_Tool

Question: Why should I use real sheepskin saddle pads?

Answer: Read about the benefits of using real sheepskin in this article. Benefits_of_Sheepskin

Question: Do you sell or share my personal information with others?

Answer: None of your personal information is ever provided to others. It is only used to process your purchases.

Question: How do I know what size sheet/blanket to order?

Answer: Sheet and Blanket sizes are determined by taking measurement of your horse from the center of chest to center of tail along one side. Using a tape measure, start at center of chest (A) and go around the widest part of shoulder, then continue to the back and around the widest part of hindquarter to the center of tail (B). Be sure to keep your measurement a straight horizontal line to the ground. Do not go up and down as this may vary a measurement. If your measurement falls between sizes available for an item, you would normally purchase a larger size not a smaller size. EXAMPLE: Measurement between A and B is 73", purchase a 75". Remember that a size difference will be in length (A to B) when trying to determine whether to upsize or downsize.

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FAQ's